Re: Vodafone Sure Signal not working with Virginmedia Hub 3 on 28-12-2020 12:28 @MikeRobbo Yes i recall you posting in that previous thread i started, however i dont think anyone ever established where the blame was, it just started working again after VF/VM engaged with each other, no resetting or client side settings is going to fix this. All seems to point toward need to set up as a new game / device, remove fire wall, create a static IP address using the MAC from the SS, something to do with DMZ and DHCP? Vodafone account holders will receive an email and registered users will get a text. If the Sure Signal Box fails to work after: (i) the Initial Term; or (ii) any warranty period we may extend to you, you will be required to replace the Sure Signal Box at your own cost, in order to continue receiving the Sure Signal Service. My Sure Signal stopped working at some point last night. The device plugs in via a cable to a spare Ethernet port on a fixed broadband router, and is powered via a mains plug. Flashing red power and lights 3 and 4 steady orange this morninh and as expected zero signal. I've phoned Vodafone customer service and they say the problem lies with BT. What’s Vodafone Sure Signal? 192ms 3ms 3ms BThomehub.home for the first run . Hi there, A customer of ours has one of the Vodafone 9361 Home Cell p3.0 Sure Signal devices. Vodafone Mobile data not working issue is not what users want. If a restart of the Vodafone router does not work, you may need to factory reset your Vodafone Broadband router. Do not expose the Vodafone Sure Signal to liquid, moisture or high This is to prevent possible interference with sensitive medical humidity equipment. Vodafone have sent me a very complicated email which begins with: "Check that your Sure Signal has been assigned an internal IP address by your router. How do I switch off data on my phone? If it's still not working after 24 hours, you need to reset your Sure Signal device My account That means you can make calls, send texts or use 3G data where you work without a struggle - so you never miss an opportunity. Hi, yes I've tried everything I can think of, it's the SS V2 so it's the World light and the phone light, both flash for 5-10 mins then go off, then after a while they'll start flashing again then go off. Not sure if the two problems are related. Check your Vodafone Sync speed I'm not using a Vodafone supplied ADSL modem; my setup is a Draytek Vigor 120 controlled by a pfSense box (ALIX 2D13). They should work on the Vodafone networks as well, so you probably won’t notice a difference. This post has been deleted. Is there an outage? Some of my neighbors also use a sure signal device in their homes, so would be in the same position. Do not leave the Vodafone Sure Signal and its accessories within the reach of small children or allow them to play with it. Do not install your Vodafone Sure Signal in a humid room (bathroom, laundry, kitchen, etc.) It is currently not working. Enterprise Sure Signal lets you use your existing fixed broadband service to create a 3G mobile signal, giving you a stronger signal on your Vodafone mobile. Even a few minute’s drops of Internet can cause frustrations. Without data, the world of the Internet, social media, or search is totally out of your reach which you do not want. If your Vodafone broadband is still not working, use the Vodafone broadband support guide for more in-depth troubleshooting. About Sure Signal Femtocell Technology. If you are a business customer, you will need to get in touch by calling 191. The Sure Signal Service will only be available for as long as the Sure Signal Box is in working order or until we terminate the Sure Signal Service. Sure Signal should be up and running again in 1 hour, but it can take up to 24 hours. Keep the device out of the reach of children, especially infants. not be counted against your broadband data allowance - if you're on a Vodafone broadband connection. Vodafone also said that if this goes above 200ms then that is why the signal drops out. 6. I have a Vodafone Sure Signal Version 2, which was working fine with my Hub 2, but I have upgraded to a Hub 3 and it is no longer connecting. They had it set up and it worked for a while. Restart the router if the Wi-Fi light is not on or red. He asked me to speak to BT and tell them I am trying to set up a VPN tunnel but the IPSEC(?) I have been experiencing problems with my Vodafone Sure Signal and after contacting them they came back and said that the Sure Signal need to run at less than 200ms at each step. Tried rebooting it but nothing. Vodafone’s Sure Signal is a small femtocell designed to be installed at home. I have a terrible signal from Vodafone at my house and some years ago my wife, who had a company phone with Vodafone at the time was provided a Sure Signal device (An Alcatel-Lucent Model: 9361 Home Cell P3.0) which worked very well and provided an excellent service to her phone and mine also as my number was added to the device. They could hurt themselves or others, or could accidentally damage the Vodafone Sure Signal. Posts: 6,852. Advertisement. My Vodafone Sure Signal (SS) is not working with my Plus Net Broadband / Technicolor TG582n router. The physical moving of the router is a red herring, it's connected to the router by cable , not wifi, so unless it's a … Make sure it’s registered. Report Post. I am trying to set up a Sure Signal at home. I'm pretty sure that @Mustrum hit it on the head there. 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